Refund Policy

Recruitarian LLC operates the Recruitarian platform as a Software-as-a-Service (SaaS) subscription platform. Because our platform immediately provisions server resources and incurs substantial third-party API costs (including Large Language Model processing fees) upon usage, we maintain a strict refund policy.

By subscribing to any paid plan on Recruitarian, you acknowledge and agree to the terms of this Refund Policy.

Except as expressly required by applicable law, all payments made to Recruitarian LLC are non-refundable.

This includes, but is not limited to:

• Partial Billing Periods: We do not provide refunds or credits for partially used billing periods (e.g., if you cancel halfway through a month).
• Unused Time: We do not provide refunds for periods where you maintained an active subscription but did not actively use the platform or upload resumes.
• Post-Usage: We absolutely do not provide refunds once you have utilized the AI features (e.g., parsing resumes, generating interview kits, or interacting with the Copilot) during that billing cycle, as these actions incur immediate, non-recoverable costs on our end.

You may cancel your subscription at any time through the Billing portal on your Dashboard. Your cancellation will become effective at the end of your current paid billing period.

Upon cancellation, you will retain access to your paid features until the end of your billing cycle. You will not be charged again on your next billing date. We strongly recommend canceling at least 24 hours before your renewal date to ensure the automated billing system (managed by Dodo Payments) does not process the next charge.

If you believe you have been charged in error or experienced a duplicate charge due to a technical glitch, please contact our support team immediately.

We will investigate the issue and, if a genuine billing error occurred on our end or on the end of our payment processor, we will promptly issue a refund for the erroneous charge.

Depending on your jurisdiction, your subscription may be subject to local taxes (such as VAT or Sales Tax). Any such taxes are non-refundable unless a refund is issued for the underlying subscription charge due to a billing error.

While our general policy is strictly no refunds, Recruitarian LLC management reserves the right to review refund requests on a case-by-case basis under highly exceptional circumstances (such as prolonged platform-wide outages affecting your ability to use the service).

Any refund issued under exceptional circumstances is done solely at our discretion and does not establish a precedent or obligation for future refunds.

If you have any questions about your subscription, billing, or this policy, please reach out to us before disputing a charge with your bank, as unwarranted chargebacks may result in immediate permanent suspension of your account.

Email: billing@recruitarian.com